Frequently Asked Questions

What countries do you deliver to?

We currently deliver our CUSHY PLAY MATS within the EU.



What is the average delivery time?

The delivery time will be dependent on the country of the delivery address. For all orders being delivered within Germany, The Netherlands, Belgium, Austria, and Luxembourg the delivery time is 1-3 business days. For all other countries please see the delivery time noted during checkout.



What is the shipping cost?

For all orders shipping to Germany, The Netherlands, Belgium, Austria and Luxembourg we offer a flat rate of 9,90€ for our small CUSHY PLAY MAT and 11,90€ for our large and round CUSHY PLAY MAT. To calculate the shipping costs for all other locations please enter your delivery address (including country) during check out.



Can I return my CUSHY PLAY MAT?

At Ik & Ich we want our customers to be as satisfied with their product as we are. If you find that your CUSHY PLAY MAT is not the correct colour or size you are more than welcome to return it for the full purchase price of the mat (excluding initial shipping costs). For more information please see our Return Policy page.



Can I exchange my CUSHY PLAY MAT for another colour?

Unfortunately, we are unable to process exchanges at this time. You are, however, welcome to return your CUSHY PLAY MAT for a full refund (minus shipping costs) and place a new order with your preferred colour. Please contact us at the following e-mail address for assistance: returns@ik-ich.com



Are Ik & Ich CUSHY PLAY MATS safe for babies & children?

They sure are!

Ik & Ich CUSHY PLAY MATS are made from non-toxic high quality TPU (Thermoplastic Polyurethane) and hold EN safety certifications in accordance with EU safety standards.

Our mats have a 1.5cm thick soft foam core and a special anti-slip surface that will protect your little one from tumbles, slips and cold floors.



How do I clean my CUSHY PLAY MAT?

Keep your CUSHY PLAY MAT looking like new by periodically cleaning with a soft, damp cloth and mild detergent. For more information check out our care instructions page.



How do I order a CUSHY PLAY MAT in Pearly Gray?

You will be happy to know that all Ik & Ich CUSHY PLAY MATS feature Pearly Gray on the reverse side. Just select which colour you would like to buy and you will automatically get a Pearly Gray mat!



Can I follow Ik & Ich on social media?

You sure can! We would love to see your playtime pics! You can find us below:

Facebook: Ik & Ich

Instagram: ikandich



How can I get in touch with you?

We would love to hear from you. You can contact us at hello@ik-ich.com or through our Contact page in the home menu.