Question 1

What countries do you deliver to?

Accepted Answer

We currently deliver our CUSHY PLAY MATS within the EU.

Question 2

What is the average delivery time?

Accepted Answer

The delivery time will be dependent on the country of the delivery address. For all orders being delivered within Germany, The Netherlands, Belgium, Austria, and Luxembourg the delivery time is 1-3 business days. For all other countries please see the delivery time noted during checkout.

Question 3

What is the shipping cost?

Accepted Answer

For all orders shipping to Germany, The Netherlands, Belgium, Luxembourg and Austria we offer FREE shipping. To calculate the shipping costs for all other locations please enter your delivery address (including country) during check out.

Question 4

Can I return my CUSHY PLAY MAT?

Accepted Answer

At Ik & Ich we want our customers to be as satisfied with their product as we are. If you find that your CUSHY PLAY MAT is not the correct colour or size you are more than welcome to return it for the full purchase price of the mat (excluding initial shipping costs). For more information please see our Return Policy page.

Question 5

Can I exchange my CUSHY PLAY MAT for another colour?

Accepted Answer

Unfortunately, we are unable to process exchanges at this time. You are, however, welcome to return your CUSHY PLAY MAT for a full refund (minus shipping costs) and place a new order with your preferred colour. Please contact us at the following e-mail address for assistance:   returns@ik-ich.com

Question 6

Are Ik & Ich CUSHY PLAY MATS safe for babies & children?

Accepted Answer

They sure are! Ik & Ich CUSHY PLAY MATS are made from non-toxic high quality TPU (Thermoplastic Polyurethane) and hold EN safety certifications in accordance with EU safety standards. Our mats have a 1.5cm thick soft foam core and a special anti-slip surface that will protect your little one from tumbles, slips and cold floors.

Question 7

How do I clean my CUSHY PLAY MAT?

Accepted Answer

Keep your CUSHY PLAY MAT looking like new by periodically cleaning with a soft, damp cloth and mild detergent. For more information check out our care instructions page.

Question 8

How do I order a CUSHY PLAY MAT in Pearly Gray?

Accepted Answer

You will be happy to know that all Ik & Ich CUSHY PLAY MATS feature Pearly Gray on the reverse side. Just select which colour you would like to buy and you will automatically get a Pearly Gray mat!

Question 9

Can I follow Ik & Ich on social media?

Accepted Answer

You sure can! We would love to see your playtime pics! You can find us below: Facebook: Ik & Ich Instagram: ikandich

Question 10

How can I get in touch with you?

Accepted Answer

We would love to hear from you. You can contact us at hello@ik-ich.com or through our Contact page in the home menu.

#IKICHPLAYTIME

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